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The requested information reduces the time on the phone with technical support. It allows our support department to research your issue and conduct tests prior to contacting you. Please provide as much detail as possible and use our training library resources to learn what you can do immediately to resolve your issue.

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Note: The more details provided, the more efficient our response will be. Include information about all services needed such as the number of units to be removed &/or installed, vehicle type, date issue started, GPS unit serial numbers, vehicle types, etc.

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Watch these videos for common troubleshooting steps and issues:

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By reviewing the videos and resources you might be able to resolve your issue in a few easy steps or take the steps our technical support department will require before moving forward.

Passive technology customers may purchase an Annual Support Plan by clicking this link.

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Watch these videos for common troubleshooting steps and issues:

Units returned which are out of warranty and found to be working, will be charged a $35 bench testing fee plus S&H.

Warranties extend 1 year from the date of purchase and exclude: Labor to uninstall or reinstall a unit, S&H, or replacement parts not due to manufacturer defects. If a unit must be returned, we recommend returning all components for testing. Sending just the unit may not resolve the issue and lead to additional expenses.

Returns and RMAs require a Case number supplied by technical support. Units returned without a case # will not be accepted.

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Your support request has been submitted successfully.

Watch these videos for common troubleshooting steps and issues:

Steps to accomplish before speaking with support:

Login to the training library to review troubleshooting information.
In the vehicle check:
- Fuses
- Connections are secure
- Insure ignition line (generally yellow or white) only receive power when the ignition is on
- GPS antenna has line of sight and facing the right direction. Watch the vodcast on GPS antenna placement if there are questions.
- RF/cellular antenna is stuck to the glass
Reboot the unit by power cycling the unit. Unplug power on back of unit or disconnect positive terminal on the battery.
If the problem persists:
- Have the vehicle available when you talk to technical support.
- Be prepared to access the unit in the vehicle.

Note: Warranty does not cover the cost to access, uninstall, install or ship equipment. Extended service plans are available.

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